March Hat pre-order FAQs

What Is a Pre‑Order?

Pre‑order items are not in stock at the time of purchase. When you place a pre‑order, you are reserving an item that is currently in production or inbound to our studio.

Estimated Timeline

Pre‑order items for this release have an estimated production and fulfillment window of 2–3 weeks. All timelines are estimates only and may shift due to supplier delays, manufacturing issues, shipping disruptions, or other factors outside of our control.

Shipping

Pre‑order items ship once inventory arrives at our studio. If your order includes both pre‑order and in‑stock items, they may ship together unless otherwise noted at checkout. Tracking information is sent once your order has shipped.

Payment

Payment is collected at checkout to secure your pre‑order. Prices, taxes, and shipping rates shown at checkout apply at the time of purchase.

Final Sale Policy

All pre‑orders are final sale. They cannot be canceled, refunded, or modified once placed, as each item is produced or allocated specifically for your order.

Non‑Fulfillment Clause

In rare cases where we are unable to fulfill a pre‑order due to circumstances beyond our control (including but not limited to supplier issues, discontinued materials, or unexpected production changes), we will notify you and issue a full refund for the affected item. This is the only exception to our final‑sale pre‑order policy.

Agreement to Terms

By completing checkout, you acknowledge that you are purchasing a pre‑order item, understand the estimated timeline, and agree to the terms outlined above.