Refund policy

ONE OF ONE GALLERY does not accept returns or exchanges; all sales are final. Select items are on consignment, meaning we sell items for individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note*

Wear due to age & distressing on pre-owned/vintage items are not considered "defective" & or "damaged"*

We do not accept returns for wrong size purchased*

We cannot accept returns on eGift cards or physical gift cards* 

 

Customs Disclaimer

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the Unites States of America!

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.